Our business is
taking care of your business.
Technology, solved. Risk, reduced. Business, connected.
Fully Manged PCs, Servers, & Networks
For most small and medium-sized businesses, I.T. is daunting, expensive and often has more problems than it's worth. This is where we come in... our team will fully manage your PCs, networks and services as if we were your I.T. department (because we are).
Need help with an issue?
Every office with even a single computer needs I.T. support from time to time. And when you're the one needing help, trust our certified, professional technicians to help resolve your issue. PC, network, servers and those pesky printers. We've got your back!
Every business is at risk
Big or small, businesses face unprecedented risk while "online". From ransomware rendering your files and devices inaccessible to sneaky hackers siphoning customer and confidential data from you. We have the skills, tools and experience to secure your network.
Network Support & Maintenance
Network Slow? Spotty WiFi? Security Issues?
Setting up, configuring and maintaining a fast and secure network are essential to consistent business productivity. From troubleshooting to complete network overhauls and upgrades, our team of Network Engineers are ready to assist.
I.T. Project Management
I.T. is complex. So are the projects.
Our team of Project Managers have decades of experience and the right technical team backing them to make informed, technically adept decisions to manage your I.T. project. We will integrate with your business to accelerate and complete the project.
I.T. Sales & Support
Big box stores don't suit business I.T. needs
Still going to big box stores to purchase hardware, software and other I.T. essentials for your business? These stores are consumer focused, not business. We have developed a fast and efficient supply chain with the right vendors for your business and budget.
what does the buzzword actually mean?
END USER SUPPORT
Help Desk, PC & User Support
The front line of defense for any organization and keep things running smoothly is a dedicated team of IT Pros to support employee PC, printer, and general issues that arise. Our help desk is always available and a typical ticket is resolved in only a few minutes. Need a password reset? Or is your printer not printing (or scanning)? Maybe there is an issue with QuickBooks or other software application? These are all the types of issues the Help Desk can resolve quickly or determine that an Engineer needs to be dispatched. Most issues are resolved remotely within 30 minutes. More complex issues typically require an Engineer to visit your office. But don't worry, we do all of the work.
PC, Network, & Web Security
We understand how valuable your business is. Not only do you work hard keeping things going, but it's also the livelihood of your employees. No one has the time or resources to deal with the fallout from a cyber-attack, phishing campaign, or ransomware encrypting all of your important files. The very first step we take when managing your network is to evaluate, remediate, and manage the security of your network, devices and users. While we can't prevent everything, we can assure a stronger peace of mind that someone is standing guard over your valuable business data.
BACKUPS & DISASTER RECOVERY
A standard part of our managed service portfolio is to assess what data you have, where it is stored, and how we can back it up. Many times, businesses backup obvious important information but often miss data residing on individual PCs and devices throughout the business. We ensure we find these hidden gems and back them up as well. We offer both local and cloud backups to ensure no matter what happens, your data is secure and safe. We back up servers, PCs, Office 365 and G Suite, and other applications such as databases, and Quickbooks. If there is a disaster such as a fire, end user accidentally deleting critical files or a cyber attack, rest assured. We will be there to assist in recovering information and getting your business back to work.
MONITORING, MANAGEMENT & OPTIMIZATION
24x7 Monitoring, Maintenance and Optimization
All of our services are continuously monitored and improved as we learn your network, devices, and user behaviors. This includes all PCs, servers, and devices that we manage. A continuous flow of information about how your network operates is monitored and assessed by our engineers. Over time, we implement tweaks and optimizations that will increase the speed and efficiency of your business IT. If there are issues, you'll know about them up to 75% faster as we remain in constant communication with your business.
CONSULTING, PROJECT MANAGEMENT, & vCIO/CISO
The IT Skills critical to your business
Most small-to-medium sized businesses do not have an IT department. Nor do they have a person who is principally responsible for IT and technology related matters. This is what you've hired us for. Our analysts, engineers, and account managers are dedicated to ensuring the success of your business through secure, efficient information technology. When working with Midshore Technology Services, you are hiring an Enterprise-grade IT Department, with all the bells and whistles.
For businesses who need a little help
(up to 3 users)
PC Updates & Monitoring
Discounted Support Rates
For businesses who need more help
(up to 10 users)
Everything in Small Business, plus:
Managed Backup & Recovery
Vulnerability Scans & Remediation
PC & Network Monitoring & Reporting
Unlimited Help Desk
For businesses who need 24x7 help
Everything in Business, plus:
Dedicated Account Manager
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